Focus on Operational Management: A generic approach provides a general overview of management principles and the general management activities encountered by the operational and first-time manager in the workplace today. These principles are important for the sustainability of an organisation.
The following topics are discussed:
- The new workplace environment
- The changing role of the operational and first-time manager
- Operational planning, operational decision-making and problem-solving, organising operational resources, operational control, and leadership
- Employment relations in the workplace
- Organisational culture, diversity management, business ethics, corporate social responsibility, organisational politics and change management in the workplace
