Introduction to Knowledge Management

This book introduces readers to a wide range of knowledge management (KM) tools, techniques and terminology for enhancing innovation, communication and dedication among individuals and workgroups. The focus is on real-world business examples using commonly available technologies. The book is set out in a clear and straightforward way, with definitions highlighted, brief case studies included that illustrate key points, dialogue sections that probe for practical applications, and written exercises. Each chapter concludes with discussion questions, review questions, and a vocabulary review. An Online Instructors Guide is available. * Easy to read, user-friendly introduction to knowledge management * Full of practical applications for business professionals * An Online Instructors Guide is available, with power point slides, case studies, exercises and review questions Effective knowledge management and collaborative learning offers companies success in today's high tech, networked market. This book introduces readers to a wide range of knowledge management (KM) tools, techniques and terminology for enhancing innovation, communication and dedication.