Call Centres and Human Resource Management
Call Centres and Human Resource Management - A Cross-National Perspective (Hardcover, 2004 ed.)
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Description
This book looks at Human Resource Management in call centers from an international perspective using research from leading academics in the field. The characteristics and features of working in a call center are examined by the effects that this type of work has on employees and their responses to it. It also looks at implications for employers and policy makers.
