Complex Responsive Processes in Organizations

This work shows how the "knowledge economy" can be seen when considered from a complexity perspective. It stresses the importance of relationships as a source of, and influence on, information and knowledge creation.
Since the 1990s, practicing managers and organizational theorists have been drawing attention to the centrality of information and knowledge in economic and social processes, the so-called "knowledge economy". This is reflected in the popularity of notions of learning, sense-making, knowledge creation, knowledge management and intellectual capital in organizations. More recently, attention has been drawn to emotional intelligence as an important management skill in these processes and knowledge creation. This work argues that most of the literature on these matters, and the ways in which most practitioners now talk about them, reflect systems thinking and that its information processing view of knowledge creation is no longer tenable. The purpose of this book is to develop a different perspective, that of Complex Responsive Processes of relating, which draws on the complexity sciences as a source domain for analogies with human action. This alternative perspective places self-organizing interaction, with its intrinsic capacity to produce emergent coherence, at the centre of the knowledge creating process in organizations.;
Learning and knowledge creation are seen as qualitative proc