Current Good Practices and New Develpments In Public Sector Management

This text is part of the Public Service Thematic Series, written for public sector managers faced with the challenge of improving business practice in an increasingly complex and diverse organization. The books in the series set out the results of research projects across the Commonwealth. This particular work includes case studies of three projects carried out in Africa: the computerized personnel and management information system in Uganda; the integrated personnel and payroll database of Ghana; and the human resources information system of Zimbabwe. It shows how these case studies were developed and includes: methodology; policy contexts for automated personnel systems; the impact of computerization in Africa; an outline of the projects investigated; implementing computer records; the role of records; data exchange; managing electronic records; and business process analysis diagrams.