Healthcare Insights: The Voice of the Consumer, the Provider, and the Work Design Strategist

Uniquely, this book gives consumers a voice and regales tales of their experiences. These stories are complemented by the tales told by healthcare practitioners about their real-world constraints and evolving insights that have shifted their work focus. In the third section, work design strategists help the reader reimagine a better way to design the delivery of healthcare services and environments using human factors approaches. This interesting title:

• Covers real-world cases of people subject to an imperfect healthcare system.
• Helps people understand the practical challenges affecting healthcare service delivery.
• Champions new strategies to help people construct health, and to consider systems that will support these approaches.
• Represents a broad array of healthcare settings.

Healthcare Insights is well suited to senior undergraduate, graduate students, practitioners, educators, and researchers in diverse fields including healthcare administration and management, healthcare governance, human factors and ergonomics, service design, systems engineering, medicine, occupational health and return to work, allied health, work health and safety, workforce strategy, and architecture and design.