HP 3-year Next Business Day Response Onsite with Defective Media Retention Notebook Hardware Support U9BA8E When hardware issues come up, the sooner you can get running again, the better. Have expertise at the ready with HP Hardware Next Business Day Onsite Service with Defective Media Retention, and vastly improve your product uptime. With high-quality remote assistance or convenient onsite support available the next business day, help is there when you need it - so you can get back to work. Benefits We’ll be there the next business day In-person repairs, parts and service will arrive at your door the very next business day. Our experts are on the job nine hours a day, five days a week. Support you can count on Know that your hardware will be good as new as soon as possible thanks to our knowledgeable expertise and efficient service and support. Help is on the line - or at your door Our support specialists are always ready to assist in whatever way the situation calls for, whether it’s remotely over the phone or in person. Stay in control of your data Gain security and control when dealing with defective storage disks. HP will diagnose the problem, provide a replacement disk and let you keep the old one. Features Remote problem diagnosis and support Next business day onsite hardware support Replacement parts and materials included Formal escalation procedures and management Access to electronic support information and tools HP remote system access and support Defective Media Retention Technical Specification Support type: Onsite repair Additional support option: Defective media retention Duration: 3 years Response time: Next business day response Coverage window: Standard workdays - 9 hours Place of service: Onsite Service method: Onsite repair Warranty coverage: In warranty Care Pack type: Electronic Additional information: Excludes external monitor Products Covered By This HP Care Pack Service: HP Business Notebook - HP 2xx Notebook 1 yr. Warranty HP Business Notebook - HP 3xx Notebook 1 yr. Warranty HP Business Notebooks (Previous Series) - HP 240 / HP 245 / HP 246 Series G4+ 1/1/0 Warranty HP Business Notebooks (Previous Series) - HP 250 Series G5+ 1/1/0 Warranty