Lenovo 1-year to 3-year Premier On-site Support Warranty Upgrade 5WS1H31745

Lenovo 1-year to 3-year Premier On-site Support Warranty Upgrade 5WS1H31745 Lenovo™ Premier Support provides direct access to skilled and experienced Lenovo technicians offering comprehensive hardware and software support. Our expert troubleshooters have the advanced technical know-how and systems knowledge to quickly provide solutions and advice that will keep your hardware and software operating at optimal efficiency. Tech support with the Premier difference Advanced-level techs. End to End case management. Faster, first-time resolution. Looking for a step-up for your business and your employees’ support experience? Lenovo™ Premier Support gives VIP treatment to both your IT staff and end users. We understand IT needs to increase efficiency, reduce complexities, and keep your end users up and running. We know your end users expect fast and frustration-free support. Lenovo can deliver. Add a new dimension to your IT Free your Team to excel in innovation and productivity IT landscapes are becoming more complicated, while simultaneously, budgets are contracting. The challenge lies in reducing complexity and operational costs, while increasing the impact of your in-house teams by focusing their efforts on revenue-generating and innovation projects. What if the solution was to cost effectively offload your routine support tasks, and shift time-intensive advanced problem solving to an expert team of support engineers? Get a direct line to our most elite technicians who listen first then deliver advanced troubleshooting - no scripts here. And they’re measured on first-time fixes so they’re committed to prompt and accurate resolution. Premier Support Center Advanced technical support available 24 x 7 x 365 Dedicated phone number and no phone tree menu to navigate Single point of contact for end to end case & escalation management Hardware and OEM software support Technical Account Managers (TAMs) Proactive relationship and escalation management Personalized recommendations for your business Robust quarterly reporting VIP Treatment No waiting in-line Next-business-day onsite labor Parts prioritization You also have access to technical account managers who act as a single point of contact for case management. You’ll enjoy the consistency, accountability, and visibility you deserve. And thanks to next-business-day repair service and prioritized parts access, you’ll keep system downtime and productivity interruptions to an absolute minimum. Technical Specifications: Product Description: Lenovo Premier Support Upgrade – extended service agreement – 3 years – on-site Type: Extended service agreement Service Included: Parts and labour Location: On-site Full Contract Period: 3 years (from original purchase date of the equipment) Response Time: Next business day Covered Configurations: System with 1 year Premier Support Designed For: ThinkPad P14s Gen 3 (21AK, 21AL); P15v Gen 3 (21D9); T15p Gen 3 (21DB) Details Service & Support: Extended service agreement – parts and labour – 3 years – on-site – response time: NBD. Technical support – phone consulting – 3 years – availability: 24 hours a day, Monday–Sunday Compatibility: Lenovo ThinkPad P14s Gen 3 (21AK) Lenovo ThinkPad P14s Gen 3 (21AL) Lenovo ThinkPad P15v Gen 3 (21D9) Lenovo ThinkPad T15p Gen 3 (21DB)