Making Sense of Change Management: A Complete Guide to the Models, Tools and Techniques of Organizational Change

First published 20 years ago and now in its 6th edition, Making Sense of Change Management provides comprehensive guidance of everything needed to successfully navigate times of change. Without relying on assumed knowledge, this book covers the theories and models of change management and connects them to workable techniques that organizations of all types and sizes can use to adapt to tough market conditions. The updated sixth edition includes an introduction to emerging regenerative mindsets around change that will help meet the urgency of change during crises. There is coverage of how COVID-19, remote work and the focus on compassionate leadership has affected the way change is managed in organizations. This definitive, bestselling text in the field shows how to succeed by changing strategies, structures, mindsets, behaviours and expectations of staff and managers. Supported by thoughtful and provocative questions at the end of each chapter, as well as checklists, tips and summaries to apply knowledge in practice, Making Sense of Change Management remains essential reading for both students and practitioners who are currently part of, or leading, a change initiative. Online resources include international case study question packs and lecture slides with further reflective questions.