Quality Service
What Every Hospitality Manager Needs to Know
Takealot · checked 4 days ago
- Average
- R 105.00
- Lowest seen
- R 105.00
- Highest seen
- R 105.00
- Last change
- R 0.00
- First indexed
- 26 Sep 2026
- Retailer
- Takealot
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Description
Serves as a guide to providing high-quality customer service. This text applies to the spectrum of hospitality, and includes many examples from the various sectors of the industry. It is intended for courses in Customer Service, Hospitality Management, and Travel and Tourism.
For courses in Customer Service, Hospitality Management, and Travel and Tourism.
A must-read for all practicing and future hospitality managers, this text serves as a step-by-step guide to providing high-quality customer service. It applies to the entire spectrum of hospitality, including restaurants, hotels, clubs, theme parks, travel, and tourism, and includes as many examples from the various sectors of the industry as possible. These examples-along with numerous exercises and a multitude of figures- are what make this text directly applicable to the real world of hospitality.
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