Say It Right the First Time

Explains the communication principles that inspire people to perform at better levels. This book provides the communication skills needed to motivate people, move up the career ladder, and handle difficult situations. It also features insights into the emotional impact of words and how to use these "emotional triggers" to connect with others.
Unbeatable communication strategies for leaders at all levels - Language that turbocharges morale and performance - Scripts that help you resolve difficult conversations - Powerful key words that get results Language is the single most powerful tool leaders can use to affect the people around them. Say It Right the First Time is not only filled with killer communication techniques and strategies - it's also a toolkit for managers, using powerful scripts, phrases, and key words to respond to needs similar to those fulfilled by the bestselling How to Say It at Work and Why Employees Don't Do What They're Supposed To Do and What To Do About It. In addition to the author's unique language and communication strategies, this book also offers easy-to-use phrases and words specifically designed to help the reader deal with the difficult situations and challenging individuals or groups most likely to be encountered in a business environment. The book will feature: - More than 200 different phrases and words, covering topics such as emotional triggers, killer words, victim v. ownership language, escape phrases, language for "softening the edges," reframing, accountability, and recovering aft