Understanding, Managing and Implementing Quality

Considers strategic aspects of quality management and self-assessment frameworks, and provides an in-depth examination of a number of the main quality improvement tools and techniques.
This work considers strategic aspects of quality management and self-assessment frameworks, and provides an in-depth examination of a number of the main quality improvement tools and techniques. Incorporating a critical orientation and drawing upon original case studies, it also reviews the implementation of a variety of quality management programmes in a range of organizational contexts, including manufacturing, higher education, health care, policing and retailing.