WatchGuard Firebox M495 3-year Gold Support Renewal/Upgrade

WatchGuard Firebox M495 3-year Gold Support Renewal/Upgrade The WatchGuard WGM49540703 Gold Support Renewal/Upgrade provides 3 years of enhanced technical support and advance hardware replacement coverage for an eligible WatchGuard Firebox M495. Designed for organisations requiring a higher level of support than WatchGuard Standard Support, Gold Support provides 24x7 technical assistance with priority response targets, software maintenance, access to eligible new software releases and advance hardware replacement. This is a support renewal/upgrade entitlement only and does not include the Firebox M495 hardware appliance or subscription security services. What Is Included 3-Year WatchGuard Gold Support Renewal/Upgrade Designed for WatchGuard Firebox M495 24x7 Technical Support Priority Support Response Telephone Support Web-Based Support Software Updates and Maintenance Eligible New Software Releases Advance Hardware Replacement Next-Business-Day Hardware Replacement Response under applicable service conditions WatchGuard Gold Support WatchGuard Gold Support provides an enhanced level of technical assistance for organisations operating business-critical WatchGuard infrastructure. Compared with Standard Support, Gold Support provides faster response targets while maintaining 24x7 technical assistance, software maintenance and advance hardware replacement coverage. 24x7 Technical Support: Provides access to WatchGuard technical assistance 24 hours a day, seven days a week. Priority Response: Provides faster response targets for qualifying technical support cases. Telephone Support: Provides direct access to technical assistance for eligible support incidents. Web Support: Support cases can be submitted and managed through WatchGuard's web-based support services. Software Maintenance: Provides access to applicable software updates and maintenance releases throughout the active support term. New Software Releases: Includes access to eligible new software releases during the three-year coverage period. Advance Hardware Replacement: Provides advance replacement coverage for eligible defective Firebox M495 hardware. Next-Business-Day Response: Advance hardware replacement provides next-business-day response under applicable service and delivery conditions. Key Features 3-Year Coverage: Provides three years of WatchGuard Gold Support coverage for an eligible Firebox M495. Renewal/Upgrade: Designed to renew qualifying Gold Support coverage or upgrade an eligible existing support entitlement. Firebox M495 Compatibility: Specifically intended for the WatchGuard Firebox M495 network security appliance. 24x7 Availability: WatchGuard technical support is available around the clock throughout the active service period. Priority Support: Gold Support provides enhanced response targets compared with Standard Support. Software Maintenance: Maintains access to applicable software updates and eligible new releases. Advance Hardware Replacement: Includes advance replacement coverage for qualifying defective hardware. Multi-Year Coverage: Three-year coverage reduces the need for annual support renewals. Electronic Service Entitlement: Supplied as a support/service entitlement rather than a physical product. Gold Support Services Support Service Details Technical Support Included Support Availability 24 Hours a Day, 7 Days a Week Support Level Gold Telephone Support Included Web Support Included Software Updates Included Eligible New Software Releases Included Advance Hardware Replacement Included Hardware Replacement Response Next Business Day under applicable service conditions Gold Support Response Targets Support Severity Target Response Critical Live Call High 1 Hour Medium 4 Hours Low 4 Hours Technical Specifications Specification Details Manufacturer Part Number / MPN WGM49540703 Brand WatchGuard Product Name WatchGuard Gold Support Renewal/Upgrade for Firebox M495 Product Type Support Renewal / Upgrade Support Category WatchGuard Gold Support Licence Type Renewal / Upgrade Service Duration 3 Years Compatible Appliance WatchGuard Firebox M495 Support Availability 24x7 Critical Severity Response Live Call High Severity Response 1 Hour Medium Severity Response 4 Hours Low Severity Response 4 Hours Telephone Support Included Web Support Included - 24x7 Software Updates Included Eligible New Software Releases Included Advance Hardware Replacement Included Hardware Replacement Response Next Business Day under applicable service conditions Security Subscription Services Not Included Firebox Appliance Included No Delivery Type Support / Service Entitlement GTIN / EAN 0654522253576 UPC 654522253576 What's Included: 1 × WatchGuard Gold Support Renewal/Upgrade Entitlement for Firebox M495 3-Year Gold Support Coverage 24x7 Technical Support Software Maintenance and Eligible New Releases Advance Hardware Replacement Coverage Please Note: WGM49540703 is a 3-Year Gold Support renewal/upgrade for an eligible WatchGuard Firebox M495. The physical Firebox M495 appliance is not included. Gold Support is a support service and does not independently include the security subscription services available with WatchGuard Basic Security Suite or Total Security Suite. Gold Support is already included with Total Security Suite, so this upgrade is primarily applicable to qualifying appliances with Standard Support or Basic Security Suite. Renew or upgrade your compatible WatchGuard Firebox M495 with WGM49540703 to receive three years of enhanced 24x7 technical assistance, priority response, software maintenance and advance hardware replacement coverage.