WatchGuard Firebox M495 3-year Standard Support Renewal

WatchGuard Firebox M495 3-year Standard Support Renewal The WatchGuard WGM49540103 Standard Support Renewal provides 3 years of technical support, software maintenance and advance hardware replacement coverage for an eligible WatchGuard Firebox M495. Designed for organisations renewing existing Standard Support coverage, the service provides 24x7 access to WatchGuard technical assistance, software updates and new releases, together with advance hardware replacement throughout the active support term. This is a support renewal entitlement only and does not include the Firebox M495 hardware appliance or WatchGuard subscription security services. What Is Included 3-Year WatchGuard Standard Support Renewal Designed for WatchGuard Firebox M495 24x7 Technical Support Telephone Support Web-Based Support Software Updates and New Releases Advance Hardware Replacement Next-Business-Day Hardware Replacement Response under applicable service conditions WatchGuard Standard Support WatchGuard Standard Support provides technical assistance and maintenance coverage for the Firebox M495. The service helps organisations maintain their WatchGuard deployment with continuous access to technical support, eligible software releases and replacement coverage for qualifying defective hardware. 24x7 Technical Support: Provides access to WatchGuard technical assistance 24 hours a day, seven days a week. Telephone Support: Provides access to technical assistance by telephone for eligible support issues. Web Support: Support cases can be submitted and managed through WatchGuard's web-based support services. Software Maintenance: Provides access to applicable software updates and maintenance releases during the active support period. New Software Releases: Includes access to eligible new software releases throughout the three-year support term. Advance Hardware Replacement: Provides advance replacement coverage for eligible defective Firebox M495 hardware. Next-Business-Day Response: Hardware replacement provides next-business-day response under applicable service and delivery conditions. Key Features 3-Year Renewal: Renews Standard Support coverage for an eligible WatchGuard Firebox M495 for three years. Firebox M495 Compatibility: Specifically intended for the WatchGuard Firebox M495 network security appliance. 24x7 Availability: Technical support is available around the clock throughout the active service period. Telephone & Web Support: Provides multiple channels for obtaining WatchGuard technical assistance. Software Maintenance: Maintains access to applicable WatchGuard software updates and releases. Advance Hardware Replacement: Includes replacement coverage for eligible defective Firebox M495 hardware. Next-Business-Day Response: Advance replacement provides next-business-day response under applicable service conditions. Multi-Year Coverage: Three-year coverage reduces the need for annual support renewals. Electronic Service Entitlement: Supplied as a support renewal entitlement rather than a physical product. Standard Support Services Support Service Details Technical Support Included Support Availability 24 Hours a Day, 7 Days a Week Telephone Support Included Web Support Included Software Updates Included Eligible New Software Releases Included Advance Hardware Replacement Included Hardware Replacement Response Next Business Day under applicable service conditions Standard Support Response Targets Support Severity Target Response Critical Live Call High 4 Hours Medium 8 Hours Low 24 Hours Technical Specifications Specification Details Manufacturer Part Number / MPN WGM49540103 Brand WatchGuard Product Name WatchGuard Standard Support Renewal for Firebox M495 Product Type Support Renewal Support Level WatchGuard Standard Support Service Duration 3 Years Compatible Appliance WatchGuard Firebox M495 Support Availability 24x7 Telephone Support Included Web Support Included Software Updates Included Eligible New Software Releases Included Advance Hardware Replacement Included Hardware Replacement Response Next Business Day under applicable service conditions Critical Severity Response Target Live Call High Severity Response Target 4 Hours Medium Severity Response Target 8 Hours Low Severity Response Target 24 Hours Security Subscription Services Not Included Firebox Appliance Included No Delivery Type Support / Service Entitlement GTIN / EAN 0654522516770 What's Included: 1 × WatchGuard Standard Support Renewal Entitlement for Firebox M495 3-Year Standard Support Coverage 24x7 Technical Support Software Maintenance and Eligible New Releases Advance Hardware Replacement Coverage Please Note: WGM49540103 is a 3-Year Standard Support renewal for an eligible WatchGuard Firebox M495. The physical Firebox M495 appliance is not included. Standard Support provides technical support and maintenance coverage and does not independently include the subscription security services available with WatchGuard Basic Security Suite or Total Security Suite. Renew your compatible WatchGuard Firebox M495 with WGM49540103 to maintain three years of 24x7 technical assistance, software maintenance, eligible software releases and advance hardware replacement coverage.