WatchGuard Firebox M4800 1-year Standard Support Renewal

WatchGuard Firebox M4800 1-year Standard Support Renewal The WatchGuard Standard Support Renewal for Firebox M4800 (WGM48201) provides one year of support coverage for an eligible WatchGuard Firebox M4800. The service includes 24x7 technical support, software updates and patches, applicable new software releases, and advance hardware replacement with next-day response under applicable service conditions. This product is a support entitlement only and does not include the physical Firebox M4800 appliance or WatchGuard security subscription services. What Is Included 1-Year WatchGuard Standard Support Renewal Coverage for an eligible WatchGuard Firebox M4800 24x7 Technical Support Telephone Support Web Support Software Updates and Patches Applicable New Software Releases Advance Hardware Replacement Next-Day Hardware Replacement Response under applicable service conditions WatchGuard Standard Support WatchGuard Standard Support provides ongoing technical assistance and maintenance coverage for the Firebox M4800. WGM48201 provides one year of coverage and can be used to renew an existing Standard Support subscription or add Standard Support coverage to an eligible Firebox M4800 appliance. Key Features 1-Year Coverage: Provides one year of WatchGuard Standard Support for the Firebox M4800. 24x7 Technical Support: Provides round-the-clock access to WatchGuard technical assistance. Unlimited Incidents: Support coverage provides access to technical assistance with an unlimited number of incidents during the active term. Telephone Support: Includes telephone-based technical assistance. Web Support: Includes 24x7 web-based technical support. Software Maintenance: Provides access to applicable software updates and patches during the support period. New Software Releases: Includes access to applicable new feature releases while coverage remains active. Advance Hardware Replacement: Provides replacement coverage for qualifying Firebox M4800 hardware failures. Next-Day Replacement Response: Advance hardware replacement is specified with next-day response under applicable service and delivery conditions. Support Services Support Service Details Support Plan WatchGuard Standard Support Support Type Renewal / Support Subscription Support Duration 1 Year Technical Support Availability 24x7 Support Incidents Unlimited Telephone Support Included Web Support Included - 24x7 Software Updates and Patches Included Applicable New Software Releases Included Advance Hardware Replacement Included Hardware Replacement Response Next Day under applicable service conditions Technical Support Response Times Severity Level Target Response Time Critical 4 Hours High 4 Hours Medium 8 Hours Low 24 Hours Technical Specifications Specification Details Brand WatchGuard Manufacturer Part Number / MPN WGM48201 Product Name WatchGuard Standard Support Renewal 1-Year for Firebox M4800 Product Type Support Renewal / Extended Service Agreement Support Level WatchGuard Standard Support Service Duration 1 Year Compatible Appliance WatchGuard Firebox M4800 Technical Support Availability 24 Hours a Day, 7 Days a Week Telephone Support Included Web Support Included Software Updates and Patches Included New Software Releases Included Advance Hardware Replacement Included Hardware Replacement Response Next Day under applicable service conditions Security Subscription Services Not Included Firebox Appliance Included No Delivery Type Support / Service Entitlement Country of Origin USA GTIN / EAN 0654522602916 UPC 654522602916 What's Included: 1 × WatchGuard Standard Support Renewal Entitlement for Firebox M4800 (WGM48201) 1-Year Standard Support Coverage 24x7 Technical Support Software Updates and Patches Applicable New Software Releases Advance Hardware Replacement Coverage Please Note: WGM48201 is a 1-Year WatchGuard Standard Support Renewal for an eligible Firebox M4800. The physical Firebox M4800 appliance is not included. Security subscription services associated with WatchGuard Basic Security Suite or Total Security Suite, including Gateway AntiVirus, IPS, WebBlocker, APT Blocker and DNSWatch, are not included with this support-only entitlement. The WatchGuard Standard Support Renewal for Firebox M4800 provides one year of 24x7 technical assistance, software maintenance and advance hardware replacement coverage to help maintain an eligible Firebox M4800 deployment.