WatchGuard Firebox M695 3-year Standard Support Renewal

WatchGuard Firebox M695 3-year Standard Support Renewal The WatchGuard Standard Support Renewal for Firebox M695 (WGM69540103) extends eligible Standard Support coverage for an existing WatchGuard Firebox M695 for three years. Standard Support provides 24x7 access to WatchGuard technical support, software maintenance and new software releases, together with advance hardware replacement coverage for qualifying hardware failures. This product is a support renewal entitlement only and does not include the physical Firebox M695 appliance or WatchGuard subscription security services. What Is Included 3-Year WatchGuard Standard Support Renewal Coverage for an eligible WatchGuard Firebox M695 24x7 Technical Support Unlimited Support Incidents Web Support Telephone Support Software Maintenance and Updates Access to Applicable New Software Releases Advance Hardware Replacement Next-Business-Day Hardware Replacement Response under applicable service conditions WatchGuard Standard Support WatchGuard Standard Support provides technical assistance, software maintenance and hardware replacement coverage for an eligible Firebox M695. WGM69540103 renews this coverage for three years, providing continuous access to WatchGuard support resources and applicable software releases throughout the active service period. Key Features 3-Year Renewal: Extends qualifying WatchGuard Standard Support coverage for the Firebox M695 for three years. 24x7 Technical Support: Provides access to WatchGuard technical support 24 hours a day, seven days a week. Unlimited Support Incidents: Support incidents are unlimited throughout the active coverage period. Web and Telephone Support: Provides access to both web-based and telephone technical assistance. Critical Issue Response: Critical-severity telephone support is specified with live-call response. High-Severity Response: High-severity telephone support has a specified response time of 4 hours. Medium-Severity Response: Medium-severity telephone support has a specified response time of 8 hours. Low-Severity Response: Low-severity telephone support has a specified response time of 24 hours. Software Maintenance: Provides access to applicable software maintenance and updates during active coverage. New Software Releases: Includes applicable new release versions throughout the support term. Advance Hardware Replacement: Provides replacement coverage for qualifying Firebox M695 hardware failures. Next-Business-Day Replacement Response: Advance hardware replacement is specified with next-day response under applicable service and delivery conditions. Multi-Year Coverage: Three-year coverage reduces the need to renew Standard Support annually. Support Services Support Service Details Support Plan WatchGuard Standard Support Support Type Renewal Support Duration 3 Years Technical Support Availability 24x7 Support Incidents Unlimited during active coverage Web Support Included - 24x7 Telephone Support Included - 24x7 Software Maintenance Included Software Updates Included New Release Updates Included Advance Hardware Replacement Included Hardware Replacement Response Next Business Day under applicable service conditions Technical Support Response Times Severity Level Response Time Critical Live Call High 4 Hours Medium 8 Hours Low 24 Hours Technical Specifications Specification Details Brand WatchGuard Manufacturer Part Number / MPN WGM69540103 Product Name WatchGuard Standard Support Renewal 3-Year for Firebox M695 Product Type Support Renewal / Extended Service Agreement Support Level WatchGuard Standard Support Service Type Renewal Service Duration 3 Years Compatible Appliance WatchGuard Firebox M695 Technical Support Availability 24 Hours a Day, 7 Days a Week Support Incidents Unlimited Web Support Included Telephone Support Included Software Maintenance Included Software Updates / New Releases Included Advance Hardware Replacement Included Hardware Replacement Response Next Business Day under applicable service conditions Security Subscription Services Not Included Firebox Appliance Included No Delivery Type Support / Service Entitlement Country of Origin USA GTIN / EAN 0654522856531 What's Included: 1 × WatchGuard Standard Support Renewal Entitlement for Firebox M695 (WGM69540103) 3-Year Standard Support Coverage 24x7 Web and Telephone Technical Support Software Maintenance and Applicable Updates Access to Applicable New Software Releases Advance Hardware Replacement Coverage Please Note: WGM69540103 is a 3-Year Standard Support Renewal for an eligible WatchGuard Firebox M695. The physical Firebox M695 appliance is not included. Standard Support does not include the subscription security services supplied with WatchGuard Basic Security Suite or Total Security Suite. The WatchGuard Standard Support Renewal for Firebox M695 provides three years of ongoing 24x7 technical assistance, software maintenance, applicable software releases and advance hardware replacement coverage for an eligible Firebox M695 deployment.