WatchGuard Firebox M495 1-year Standard Support Renewal

WatchGuard Firebox M495 1-year Standard Support Renewal The WatchGuard WGM49540101 Standard Support Renewal provides 1 year of technical support, software maintenance and hardware replacement coverage for an eligible WatchGuard Firebox M495. Designed for organisations renewing existing Standard Support coverage, the service provides 24x7 access to WatchGuard technical assistance, software updates and new releases, and advance hardware replacement throughout the active support term. This is a support renewal entitlement only and does not include the Firebox M495 hardware appliance or WatchGuard subscription security services. What Is Included 1-Year WatchGuard Standard Support Renewal Designed for WatchGuard Firebox M495 24x7 Technical Support Unlimited Support Cases Telephone Support Web-Based Support Software Updates and Patches Eligible New Software Releases Advance Hardware Replacement Next-Business-Day Hardware Replacement Response under applicable service conditions WatchGuard Standard Support WatchGuard Standard Support provides essential technical assistance and maintenance coverage for the Firebox M495. The service helps organisations maintain their WatchGuard deployment with continuous technical support, access to software maintenance releases and replacement coverage for eligible defective hardware. 24x7 Technical Support: Provides access to WatchGuard technical assistance 24 hours a day, seven days a week. Unlimited Support Cases: Support cases can be opened throughout the active service period. Telephone Support: Provides access to technical assistance by telephone for eligible support issues. Web Support: Support cases can be submitted and managed through WatchGuard's web-based support services. Software Maintenance: Provides access to applicable software updates, patches and maintenance releases. New Software Releases: Includes access to eligible new software releases during the active support term. Advance Hardware Replacement: Provides replacement coverage for eligible defective Firebox M495 hardware. Next-Business-Day Response: Advance hardware replacement is provided with next-business-day response under applicable service and delivery conditions. Key Features 1-Year Renewal: Renews Standard Support coverage for an eligible WatchGuard Firebox M495 for one year. Firebox M495 Compatibility: Specifically intended for the WatchGuard Firebox M495 network security appliance. 24x7 Availability: Technical assistance is available around the clock throughout the active support period. Telephone & Web Support: Provides multiple channels for obtaining WatchGuard technical assistance. Software Updates: Maintains access to applicable software updates and patches. New Releases: Provides access to eligible new software releases during the support period. Advance Hardware Replacement: Includes replacement coverage for eligible defective hardware. Electronic Service Entitlement: Supplied as a support renewal entitlement rather than a physical product. Standard Support Services Support Service Details Technical Support Included Support Availability 24 Hours a Day, 7 Days a Week Support Cases Unlimited Telephone Support Included Web Support Included Software Updates & Patches Included Eligible New Software Releases Included Advance Hardware Replacement Included Hardware Replacement Response Next Business Day under applicable service conditions Standard Support Response Targets Support Severity Target Response Critical Live Call High 4 Hours Medium 8 Hours Low 24 Hours Technical Specifications Specification Details Manufacturer Part Number / MPN WGM49540101 Brand WatchGuard Product Name WatchGuard Standard Support Renewal for Firebox M495 Product Type Support Renewal Support Level WatchGuard Standard Support Service Duration 1 Year Compatible Appliance WatchGuard Firebox M495 Support Availability 24x7 Support Cases Unlimited Telephone Support Included Web Support Included Software Patches Included Software Updates Included Eligible New Software Releases Included Advance Hardware Replacement Included Hardware Replacement Response Next Business Day under applicable service conditions Security Subscription Services Not Included Firebox Appliance Included No Delivery Type Support / Service Entitlement GTIN / EAN 0654522385949 UPC 654522385949 What's Included: 1 × WatchGuard Standard Support Renewal Entitlement for Firebox M495 1-Year Standard Support Coverage 24x7 Technical Support Software Maintenance and Updates Advance Hardware Replacement Coverage Please Note: WGM49540101 is a 1-Year Standard Support renewal for an eligible WatchGuard Firebox M495. The physical Firebox M495 appliance is not included. Standard Support provides technical support and maintenance coverage and does not independently include the subscription security services available with WatchGuard Basic Security Suite or Total Security Suite. Renew your compatible WatchGuard Firebox M495 with WGM49540101 to maintain one year of 24x7 technical assistance, software maintenance, eligible software releases and advance hardware replacement coverage.