WatchGuard Firebox M295 3-year Standard Support Renewal

WatchGuard Firebox M295 3-year Standard Support Renewal The WatchGuard WGM29540103 Standard Support Renewal provides 3 years of continued support and maintenance coverage for an existing WatchGuard Firebox M295. Designed for organisations that already operate an eligible Firebox M295, this renewal maintains access to WatchGuard 24x7 technical assistance, software updates and patches, new software releases and advance hardware replacement services. This product is a support renewal only and does not include the Firebox M295 appliance or the additional security services available with WatchGuard Basic Security Suite or Total Security Suite. What Is Included The WatchGuard WGM29540103 provides a 3-Year Standard Support Renewal for a compatible Firebox M295 , maintaining essential technical support, software maintenance and hardware replacement coverage. 3-Year WatchGuard Standard Support Renewal Designed for WatchGuard Firebox M295 24x7 WatchGuard technical support Unlimited eligible support incidents Web-based technical support Phone-based technical support Software updates and patches Access to applicable new software releases Advance hardware replacement Next-business-day replacement response under applicable service conditions WatchGuard Standard Support WatchGuard Standard Support provides essential technical assistance, software maintenance and hardware replacement services to help keep an existing Firebox M295 deployment supported and operational. 24x7 Technical Support: Provides access to WatchGuard technical assistance 24 hours a day, 7 days a week throughout the active support term. Unlimited Support Incidents: Provides unlimited eligible support incidents during the active support period. Web Support: Provides access to WatchGuard technical support through supported online channels. Phone Support: Provides telephone-based technical assistance with response targets based on issue severity. Software Updates: Maintains access to applicable supported software updates and current Fireware releases. Software Patches: Provides applicable maintenance patches, fixes and updates throughout the active support term. New Software Releases: Provides access to applicable new software releases during the subscription period. Advance Hardware Replacement: Provides replacement service for eligible hardware failures according to applicable WatchGuard support conditions. Three-Year Coverage: Extends Standard Support coverage for three years, reducing the need for annual renewal. Support Response Targets Severity Level Target Response Critical Live Call High 4 Hours Medium 8 Hours Low 24 Hours Key Features 3-Year Renewal: Extends WatchGuard Standard Support coverage for an eligible Firebox M295 for three years. Firebox M295 Compatibility: Specifically intended for the WatchGuard Firebox M295 network security appliance. 24x7 Support: Provides around-the-clock access to WatchGuard technical assistance. Unlimited Incidents: Supports unlimited eligible technical support incidents throughout the active support period. Web & Phone Support: Provides multiple channels for obtaining technical assistance. Severity-Based Response: Provides targeted response times based on the severity of the support issue. Software Maintenance: Maintains access to applicable software updates, patches and supported software releases. Advance Hardware Replacement: Provides replacement service for eligible Firebox M295 hardware failures. Next-Business-Day Replacement: Replacement hardware service carries a next-business-day response under applicable service conditions. Long-Term Coverage: Three-year duration reduces the administrative burden associated with annual support renewals. Renewal Product: Designed for an existing eligible Firebox M295 and does not include new firewall hardware. Support Services Support Service Details Support Level WatchGuard Standard Support Support Term 3 Years Technical Support Availability 24x7 Support Incidents Unlimited Eligible Incidents Web Support Included Phone Support Included Software Updates Included Software Patches Included New Software Releases Included Software Maintenance Included Advance Hardware Replacement Included Hardware Replacement Response Next Business Day Under Applicable Service Conditions Technical Specifications Specification Details Manufacturer Part Number / MPN WGM29540103 Brand WatchGuard Product Name WatchGuard Standard Support Renewal for Firebox M295 Product Type Support / Maintenance Renewal Support Programme WatchGuard Standard Support Licence / Service Type Renewal Service Duration 3 Years Compatible Appliance WatchGuard Firebox M295 Technical Support Availability 24 Hours a Day / 7 Days a Week Support Incidents Unlimited Eligible Incidents Web Support Included Phone Support Included Critical Severity Response Live Call High Severity Response 4 Hours Medium Severity Response 8 Hours Low Severity Response 24 Hours Software Updates Included Software Patches Included New Software Releases Included Advance Hardware Replacement Included Hardware Replacement Response Next Business Day Under Applicable Service Conditions Basic Security Suite Services Not Included Total Security Suite Services Not Included Firebox Appliance Included No Requirement Existing Eligible WatchGuard Firebox M295 GTIN / EAN 0654522509215 What's Included: 1 × WatchGuard Standard Support Renewal for Firebox M295 3-Year Standard Support Coverage Please Note: WGM29540103 is a 3-Year Standard Support renewal only for an existing eligible WatchGuard Firebox M295. The Firebox M295 appliance itself is not included. Standard Support does not include the additional security services provided by WatchGuard Basic Security Suite or Total Security Suite. Renew your compatible WatchGuard Firebox M295 with the WGM29540103 3-Year Standard Support Renewal to maintain long-term 24x7 technical assistance, software updates and patches, new software releases and advance hardware replacement coverage.